Recovery Activation Program: Digitally Balancing Operations and Customer Experience
Jul 09, 2020 11:00 AM Eastern Time (US and Canada)
The current health crisis has disconnected Canadian businesses from their supply chains, customers, and employees on an unprecedented scale. This sudden disruption has simultaneously heightened the bar of customer experience and constrained the capacity of businesses to satisfy these demands.
This has highlighted the urgent need for businesses to reconsider how the technology driving their operations meets the immediate needs of customers, while tracking long-term shifts in consumer behaviour.
Join us for a live discussion as we explore the role of technology in balancing customer experience and business operations.
When: Thursday, July 9 @ 11:00 a.m. Register here.
Dan Ornstein, National Lead Connected Enterprise, Connected Customer Practice, KPMG in Canada
John Tory Jr., Director, Business Development, Air Canada
Eric Boehm, Partner, Borden Ladner Gervais LLP
Sam Porcasi, SVP, Business Services KIK Custom Products
Craig McQueen, VP, Innovation, Softchoice