Digitally Balancing Operations and Customer Experience
Join us for a live discussion as we explore the role of technology in balancing customer experience and business operations.
Jun 24, 2020
COVID-19 presents unprecedented challenges in how we use spaces to live and work. The Toronto Region Board of Trade and ULI Toronto invited all of those invested in overcoming these challenges to co-create solutions at the Retrofitting Our Urban Region symposium.
The symposium was divided into two parts. First, on Tuesday, June 23 from 9 to 11 am, attendees worked together in highly participatory virtual breakout rooms to recommend how to retrofit the physical realm of our region, as more and more people begin moving beyond their homes to work, play, worship, travel and beyond. Each breakout room was led by experts and leaders in subjects ranging from social equity to civic engagement.
Then, on Wednesday, June 24 from 12 pm to 1 pm, experts shared insights informed by the breakout sessions on how these ideas could support economic and social recovery in the Toronto region.
This was an opportunity to participate in city-building by directly engaging with key leaders and decision-makers. The symposium is also a product of the Board’s Reimagining Recovery framework – a plan rooted in expert insights, designed in collaboration with government and industry leaders and organized around six priority work tracks essential to recovering from this pandemic and preparing for future economic shocks. The symposium is a result of Work Track 3: Retrofitting Our Urban Region, which ULI Toronto co-chairs.
When: Wednesday, June 24 @ 12:00 p.m.